Refund policy
Last updated: October 27, 2026
We want you to love your Stixy stickers. If something isn't right, here's how we'll fix it.
Damaged, defective or wrong items
Please check your order as soon as it arrives. If a sticker is damaged, misprinted, or you received the wrong item, send us a photo on WhatsApp (01125394331) or by email within 14 days of delivery. We'll send a free replacement or give you a full refund for that item, and you won't pay any extra shipping.
Change of mind returns
You can return items within 14 days of delivery, in line with the Egyptian Consumer Protection Law (No. 181 of 2018), as long as they are:
- Unused and not peeled
- In their original packaging and condition
Stickers that have been peeled, stuck, written on, or damaged after delivery can't be returned. For change-of-mind returns, the return shipping cost is paid by the customer.
How to start a return
Contact us on WhatsApp or by email with your order number before sending anything back. We'll reply with the return steps.
Refunds
Once we receive and check your return, we'll let you know if the refund is approved. Approved refunds go back to your original payment method. For cash on delivery orders, we'll refund you by wallet or bank transfer. Your bank or wallet provider may need a few extra days to show the refund.
Cancellations
You can cancel your order free of charge any time before it ships. Just message us as soon as possible.
This policy does not limit any rights you have under Egyptian consumer protection law.
Contact
WhatsApp: 01125394331 · Email: mostafakatato25@gmail.com